Section

RETURNS & REFUNDS POLICY

If for any reason you change your mind, we will gladly offer a refund on items returned to us within 14 days of delivery. To be eligible for a return, your item must be, unopened, unused and undamaged. It must also be in the original packaging.

Due to hygiene reasons we cannot offer a refund or exchange on any items that have been used.

To arrange this, please get in touch with us within 14 days of delivery. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. We will then provide details on how and where to send back the items.

We recommend that you package the item(s) appropriately (it’s best to use the mailer box the item(s) were mailed to you in) and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit. Please note, you will need to pay the cost of postage to return goods.

Once your return is received and inspected, we will send you an email notification to confirm your refund has been processed. The refund will automatically be applied to your original method of payment. Depending on your bank, refunds can take up to 10 working days to appear back in your account. If you have not received your refund after 10 working days of the refund being processed, please get in touch.

DAMAGED OR FAULTY PRODUCTS


We will gladly replace any items which have arrived damaged or faulty within 14 days of delivery. To arrange this, please get in touch with us. Please include your order confirmation number in the subject line as well as pictures of the damaged or faulty item(s).

We will organise replacements for damaged or faulty items and provide details on where to send the items if applicable. We'll send you an email once your replacement product has been dispatched.

You'll need to pay the initial cost of postage to return the items if applicable, but we will reimburse you for the cost of standard delivery unless another form of postage is required for the goods. Please send us a copy of your postage receipt once you have posted the product back to us and we will process your refund within 1-2 working days of receiving the items.

We will send you an email notification once your refund has been processed. Depending on your bank, refunds can take up to 10 working days to appear back in your account. If you have not received your refund after 10 working days of the refund being processed, please get in touch.

MISSING ITEMS


We do everything possible to ship and deliver your products on time and in good condition. We will gladly organise replacements for missing products. To arrange this, please contact us within 14 days of delivery. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.  

BRUSH AND/OR SPONGE RETURNS


If you are returning a damaged or faulty product which came with a brush and/or sponge, there is no need to send them back with your return. We will replace the damaged or faulty item(s) minus the accessories.

If you’ve changed your mind and wish to get a refund on your order, please return all items. Due to hygiene reasons, we cannot offer a refund or exchange on any items that have been used.

RETURNING A GIFT

If you've received one of The Dead Sea Co. products as a gift, and it's not suitable for any reason, you are eligible to return this product back to us for an exchange or The Dead Sea Co. gift card.

To arrange your return, please get in touch with us. To help us to locate the order, please include the name of the person who purchased the gift and their email address (if you know it).

Once you have completed this, details on how to send the products back to us will be emailed to you shortly after.

Please note, refunds can only be made to the original purchaser.

OTHER ISSUES


If you encounter any other issues with or reactions to our product, please contact us, and we will respond to you.

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