RETURNS & REFUNDS POLICY
OUR SATISFACTION GUARANTEE
Skincare isn’t one size fits all and our 90 Day Refund Guarantee gives you peace of mind when trying The Dead Sea Co. products.
We have confidence in our products, and we want you to be really happy with your purchase from The Dead Sea Co.
If you’re not completely happy with the product, there’ll be no hard feelings. Just email us at info@thedeadseaco.com within 90 days of receiving the product for a free exchange or a full refund.
Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
The refund will automatically be applied to your original method of payment and excludes any delivery charges. Depending on your bank, refunds can take up to 10 working days to appear back in your account. If you have not received your refund after 10 working days of the refund being processed, please get in touch.
MISSING ITEMS
We do everything possible to ship and deliver your products on time and in good condition. We will gladly organise replacements for missing products. To arrange this, please contact us within 14 days of delivery. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
RETURNING A GIFT
If you've received one of The Dead Sea Co. products as a gift, and it's not suitable for any reason, you are eligible to return this product back to us for an exchange or gift card.
To arrange your return, please get in touch with us. To help us to locate the order, please include the name of the person who purchased the gift and their email address (if you know it).
Once you have completed this, details on how to send the products back to us will be emailed to you shortly after.
Please note, refunds can only be made to the original purchaser.
OTHER ISSUES
If you encounter any other issues with or reactions to our product, please contact us, and we will respond to you.